Lenyx Group

We engaged Lenyx to move our 2 bed apartment from Prague to Astana. The quotation was for a 5 to 7 day tranist. As of today it’s been 14 weeks and we have not received our truck of belongings. Instead of [Names removed by Sirelo] I have been dealing with [Name removed by Sirelo] My word of warning to anyone potentially dealing with [Name removed by Sirelo] is to probably avoid them all together but certainly don’t deal with [Name removed by Sirelo]. It has been an endless stream of lies, misinformation, vagueness, ignorance and treating me like an idiot. The 23rd November 2022 was [Name removed by Sirelo] first lie to me. He told me our truck was in Poland when, in fact, it had not left the Czech Republic. After this, its been a constant stream of inaccuracies and playing for time and fobbing me off with made up stories.

In January I came very close to speaking to the Police as [Name removed by Sirelo] was unable to tell me where my goods were and therefore I had to assume they had been stolen. Those suggestions to [Name removed by Sirelo] prompted a small amount of action (they moved the truck from Poland to Lativa) but right now its 4 weeks later and our belongings have not arrived.

I am sure anyone reading this can sense my frustration but my life in Kazakhstan with my wife and son has been a nightmare without any of our personal belongings, clothes or furniture. We are camping inside our own apartment.

I have resorted to leaving this review in another vain hope it might prompt some action from [Names removed by Sirelo] as they are ignoring my emails and calls. Reading another review who appears to have dealt with [Name removed by Sirelo] have also been given the run around with excuses.

I wish they had been upfront from the beginning. If they’d told me the truth from the very first issue I would be OK as I understand there can be delays when shipping, especially to this part of the word. However, the service from the beginning has been nothing short of diabolical. [Name removed by Sirelo] started out from the beginning by being untruthful and has to kept up that ever since. Will we ever see our personal belongings again?Read more

Was Pleasure to use, excellent staff and service , will defienatey use again in the future
Everything arrived int time

What they say and they write in their emails has no value at all unless is written in the contract.
I was moving from Ireland to Italy and after we discussed about the weight they wrote me 'we can send to weigh bridge after loading in IRL', they obviously didn't and the van was stopped in France with overload and I needed a second van from there to Sicily nearly doubling the costs. When I asked about their plan to weigh in Ireland they answered 'the weight responsibility is yours as per terms sorry'.
The pickup too was a problem after they wrote me several times ok for a day and a place and then they came very late and only after several emails.
Overall we were very unhappy with the service provided.

The removalists were efficient and the move went smooth. On time and on schedule. The driver was friendly.